Support

Common Topics

In order to provide the best possible service to our customers, we use UPS to ship all domestic orders. International orders are not currently accepted through the webstore. Packages valued at $100 or more will be sent with a signature requirement. Please note that while we do offer expedited service through UPS, in-stock orders are generally processed in 2-3 business days. UPS expedited shipping methods apply only to the transit time from the assigned ship date. You will receive a shipment notification email once your order is received. You may also locate this information by logging into your webstore account. Orders may be shipped partially.

We ship to our valued customers at APO/FPO locations using USPS. Please allow extra time for delivery by this carrier. Be advised that USPS tracking to these locations is limited. If you have not received your package within 14 business days of ship date, contact us for support.

As actual shipping charges are frequently updated by the carrier from the initial online estimates, we reserve the right to charge for any additional shipping costs. Customers are responsible for all shipping charges.

We will gladly accept any returns on the condition that the item has not been worn or laundered and is returned with all related parts and accessories. Returns will not be accepted without Return Authorization. Returns will not be accepted on closeout items. See full terms here.

In order to best serve our customers, we process orders as quickly as possible. You will receive a shipment scheduling email once your order is approved. You will also receive a shipment confirmation email with a tracking number as your order ships. Please note that, while we do offer expedited service through UPS, in-stock orders are generally processed in 2-3 business days. Be advised that the webstore does not reflect real-time inventory. You will receive your ship date notification by email once your order is received. This information will also be available in your account by viewing your order details.

Payment will be transacted upon receipt of your order, regardless of ship date. Customers are welcome to contact customer service to request an order cancellation and refund at any time prior to the assigned ship date. Visa, AMEX, Mastercard are accepted.

Crye Precision® proudly offers a 10% US Military and First Responder discount. This includes active-duty service members, reservists, veterans, military spouses and families, police officers, EMTs, state troopers, and firefighters. This discount cannot be combined with other promotional codes, sitewide promotions or gift card purchases. To use, click the "Verify with ID.me" button on the checkout page (example below), login and then verify on ID.me. Copy the promo code provided, then paste that code into the promo code area on our checkout page before checking out.

Submit a support ticket for the quickest response.

Request a distributor or reseller application.

Open a government account.