Payment will be transacted upon receipt of your order, regardless of ship date. Customers are welcome to contact customer service to request an order cancellation and refund at any time prior to the assigned ship date. Visa, AMEX, Mastercard will be accepted.
U.S. SALES TAX
We are required by law to collect tax in all 50 U.S. states where sales tax is collected and Crye does business. All tax rates are based on local and state regulations and are determined by the ship from and ship to address. All funds collected as a result are submitted to the specific government agency. For our tax exempt customers, U.S. state laws require us to have your signed tax exemption or resale certificate on file at our offices. We are required to charge you sales tax if we do not have this documentation.
If a defect in materials or workmanship is found in any of our products, we will repair or replace it, free of charge, for the lifetime of the product. This excludes normal wear and tear. Be aware that the customer is responsible for any and all return shipping charges. This applies to the original purchaser and is non-transferrable.
RETURNS AND REFUNDS
We will gladly accept returns on the condition that items are returned with all components and accessories and have not been worn or laundered. Items showing signs of use or damage will be returned to the customer.
Returns are permitted only within 60 days from the order ship date.
All returns will be carefully inspected before issuing a refund or exchange. Returns may be subject to a 10% restocking fee.
Returns will not be accepted on closeout items.
Returns will not be accepted without a Return Authorization from Customer Service. Any product received without a Return Authorization will be returned to the customer. The customer is responsible for all return shipping charges.
How to Request a return
If you made the purchase with an account:
You may request a return in your Account / Purchase History by clicking on the order number that contains the item, and clicking the "Request a Return" button. Allow 2-3 business days for processing.
If you made the purchase as a guest:
Please contact customer service to request a return. Allow 2-3 business days for processing.
It is against Federal Law for a person convicted of a violent felony to purchase or possess body armor. In addition, various states also have laws restricting the purchase or possession of body armor by persons convicted of certain felonies, other crimes of violence, or drug crimes. By purchasing body armor, you acknowledge and certify that (i) you have no felony convictions, (ii) you have not been convicted of any other crime that would restrict your ability to purchase or possess body armor under any Federal or State law, (iii) you do not intend to use the body armor for any criminal purpose and (iv) you are over 18 years old. Crye reserves the right, in its sole discretion, to refuse to sell body armor to any person. Additionally, the sale of body armor to New York and Connecticut residents has been restricted by applicable state laws. Accordingly, any order placed by residents of New York or Connecticut will be placed on hold for review and verification of one or more exceptions to the applicable law.
We try very hard to keep the information on the website as accurate and up to date as possible. However, errors may occur that may sometimes result in inaccurate information being displayed. This includes, but is not limited to, errors in stock status, product description, price, images, sizing information and availability. The website is meant to serve as a useful guide and ecommerce tool, but Crye is not responsible for any errors or discrepancies. Stock status is subject to change after receipt of order. Customers will receive a ship date notification within 2-3 business days of order date. If a ship date has not been provided, please contact customer service with the order number to request a status update.
The Website and its contents are owned by Crye or other providers of such material and are protected by United States and international copyright, trademark, patent, and other intellectual property or proprietary rights laws. These Terms permit personal, non-commercial, use of the Website only. You are not authorized to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Website, unless otherwise permitted to do so by law or by written consent from Crye.
The Website contains information, software, and other materials provided by third parties. We hereby disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of these third parties.
The Crye logo and many other product names and logos used on this website are protectable registered and common law trademarks. These include all products, logos, phrases denoted with™ or ®, and all related names, designs and slogans. Trademarks of other parties are identified wherever possible and Crye acknowledges their rights.
EXPORT LAWS AND REGULATIONS
Products displayed on the Website can be delivered only in accordance with United States export laws and regulations. By placing your order with us, you are representing to us that you will comply with all applicable laws and, furthermore, you agree to hold us harmless from your failure to comply with these requirements.
In the event that you choose to register an account, you agree to provide Crye with current, complete, and accurate information and you agree to regularly update this information to maintain its accuracy and completeness. You further agree to use the Website only for legitimate and legal purposes. You agree not to obtain or attempt to obtain unauthorized access to such parts of or features on our Website, or to any other protected materials or information, through any means not intentionally made available to you by Crye.
You are responsible for maintaining the confidentiality of your username and password and are fully responsible for all activities that occur under your username and password. You agree to immediately notify Crye in the event your registration information changes, you learn of or have reason to suspect any unauthorized use of your account or any other breach of security, or you believe that your username and password may have been compromised. Crye will not be liable for any loss or damage arising from your failure to comply with this paragraph.
LINKS TO OTHER WEBSITES
Any links contained on the Website to outside websites are provided only as a convenience. All use of outside links is at your sole risk. Crye is not responsible for any outside sites, services, or other materials linked to or from the Website, and we disclaim all liability for any injury you might experience by using such materials.DISCLAIMER
THE WEBSITE IS PROVIDED TO YOU "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL CRYE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF CRYE IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify and hold Crye (along with its directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms.
This Website is controlled and operated by Crye, from our offices in Brooklyn, New York. Access to the Website may not be legal by certain persons or in certain countries. Should you choose to access the Website from outside of the United States, you do so at your own risk and are responsible for compliance with local laws.
These Terms shall be construed according to New York law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the contents of the Website, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the courts of the State of New York. Your use of the Website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.
These Terms, together with the any other applicable policies found on the Website, are the entire agreements between you and Crye relating to the Website or its contents. Any other agreements are superseded and have no force or effect.